Grey Witch Crystals – Return & Exchange Policies

Returns

We want you to be completely satisfied with your online purchase.
If you are unhappy for any reason you can return the item within 7 days.

• In order to qualify for a return, the item must be unused and in the same condition as you received it.
• The item must be in the original box / packaging, which cannot be damaged, scratched or crushed.
• If the product has security labels or the package is sealed, please do not break them!
• Original or copy of an invoice must be returned with the product.
• The customer is responsible for paying the shipping costs for returning items.

Without these documents your return can be delayed or even rejected!

Returns and Exchanges

We will replace any items which are, in some way, defective in workmanship or materials or damaged after seeing photographic proof of damage via email. You must notify us the damage or defect within 48 hours of receiving your item, this is to prevent people trying to have items replaced which they have damaged well after they have received the item. Once you have contacted us within the 48 hour period you can return the item within 14 days of receiving it, in its original packaging and condition for replacement or refund. Return shipping will be paid for by Grey Witch Crystals, for any item being returned due to manufacturing fault or shipping damage. Otherwise, shipping is the customers responsibility, and non-refundable. We also reserve the right to charge back a shipping fee if you return an item and request a refund when it is not a faulty or damaged item. This will be to the value of what it cost to ship to you in the first place.


You may contact us within 30 days of receiving your item to return or exchange your item for something else if you change your mind, the item must be returned in its original packaging and condition for replacement. You must contact us prior to returning any item for an exchange within 30 days. Items must be returned in the original packaging and condition. Please include a copy of your invoice with the return. After the 30 day return period, Grey Witch Crystals reserves the right to accept or deny merchandise returns for store credit. Grey Witch Crystals will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense. If the item was sent to you free delivery and you return for a refund within the 30 days we reserve the right to charge back a shipping cost for the original postage cost to you.

Please contact us at support@greywitchcrystals.com.au.